TES - The Employment Solution

Privacy Policy

TES respects the privacy of individuals in all aspects of our business operations. We have a long-standing commitment to protecting the personal information of job seekers when providing services to our clients. Personal information is defined as any identifiable information about a job seeker, such as their resume, contact details or any opinions about the job seeker (e.g. references).

TES has appointed a Privacy Officer who is accountable for compliance with this policy. Your personal information is only collected, used and disclosed by TES in accordance with this Privacy Policy.

WHY DO WE COLLECT PERSONAL INFORMATION?

As a job seeker using TES's services, you are asked to provide certain pieces of information in order for us to provide you with the best possible service. In addition to your contact details, your resume, and a description of the type of work you are looking for, your file may include the following:

  • Our interview notes.
  • Information obtained through reference and background checks.
  • Our clients' impressions based on your past interviews.
  • Educational records.
  • Reference letters.
  • Skill testing results.

For temporary staffing arrangements, we also require the following:

  • Information required to provide payroll services, including banking details, tax deductions and vacation allowances.
  • Information about you and your beneficiaries, as required to enroll in our benefits packages.

We use your information to:

  • Understand your qualifications, needs and preferences.
  • Find the best job opportunities for you that will give you the job satisfaction you are looking for.
  • Fulfill our clients' requests for information about job candidates.
  • Provide you with appropriate training or career transition services.
  • Assess and develop our business and operations to better service job seekers and our clients.
  • Provide payroll and other HR functions to you, for temporary staffing arrangements.

TES never collects more personal information than is needed to fulfill these purposes, unless lawfully requested by the client and consented to by the job seeker.

WHEN DO WE DISCLOSE PERSONAL INFORMATION AND TO WHOM?
Your personal information is never traded, sold or leased by us to any external companies. Your information is only disclosed for TES's legitimate business purposes or as required to meet legal and regulatory requirements.

In the normal course of business, we disclose your personal information to our clients when we feel there is a potential for a job placement. As a job seeker, you are relying on us to share such information. We only provide your information to employers if there is a job opening that is well-suited for you, and we only provide information required and requested to make an informed decision regarding a job candidate.
We may share information with our affiliates, partners, service providers, contractors or other companies (collectively "representatives") that we use to provide full staffing services. However, we only release limited information as required for the function that will be performed by the representative on our behalf. We also ensure that every contract we enter into with a representative clearly outlines the representative's obligation to protect your personal information and live up to the principles of privacy.

An example of who we share your limited personal information with would include organizations that perform background checks including criminal, educational and credit checks as required by the client.

HAVE YOU CONSENTED?
Having read this policy and by using our services and providing us with your personal information, we imply your consent to the collection, use, disclosure and sharing of your personal information as specified herein.
If TES will be using or disclosing your information for purposes that we do not feel are obvious to you, we will obtain your express consent. For example, if you provide us with contact details for your previous employers, we will imply your consent to TES contacting them in order to check your references. Otherwise, we will seek your approval before contacting previous employers listed on your resume.

HOW LONG IS YOUR INFORMATION RETAINED?
We retain your information as long as TES believes you are referable for employment, or longer if required by law. If you request TES to destroy your file, we will do so, subject to legislative restrictions. For example, for temporary works, we must retain your payroll information for seven years after you are taken off our payroll, in accordance with tax regulations. TES retains and destroys personal information in accordance with internal record retention procedures that are compliant with applicable laws.

HOW DO WE KEEP YOUR PERSONAL INFORMATION SECURE?
We have staff procedures and policies in place to ensure that your personal information, in both paper and electronic format, is secure. For example, we require the following:

  • TES internal employees carry security access cards to enter the premises, and all others are required to sign in and be escorted while in the offices.
  • Filing cabinets containing personal information remain locked after hours.
  • Access to electronic and paper files is limited on a need-to-know basis depending on job function.
  • Staff training on the importance of privacy and security is undertaken regularly.
  • Paper records containing personal information are securely shredded.
  • Password selection criteria and expiry make unauthorized access to our systems more difficult.
  • TES secure databases are well-protected on servers equipped with state of the art enterprise firewalls.

Note that your information may be shared with clients via e-mail. When using unencrypted e-mail, there are inherent risks of interception over which TES has no control. In using the services of TES, you are aware of such risks and understand that TES takes no responsibility and accepts no liability for any such interception.

For further information about our on-line practices, visit our Website Privacy Statement.

HOW CAN YOU ACCESS YOUR PERSONAL INFORMATION AND CHECK ITS ACCURACY?
TES relies on the information provided by you, as well as third parties such as those providing references, educational institutions or those conducting background checks. You, may at any time make a written request for access to your personal information by using our "Access to Personal Information Form". If an administrative fee applies to your access request, you will be informed in advance.
TES strives to maintain accurate records of your personal information, however, this cannot be achieved without your help. In this ongoing effort, we ask you to provide us with your most up-to-date information. Let us know of any personal information you have given us in the past that is incomplete, inaccurate, or no longer relevant. It will be our pleasure to make appropriate modifications.

CONTACT US WITH ANY QUESTIONS OR CONCERNS
TES takes full responsibility for the management and confidentiality of the personal information it collects. We have an internal Privacy Issue Handling Procedure for handling any privacy issues that may arise. If you have any concerns about this policy, or feel that TES is not abiding by it, please send an e-mail to privacy@tes.net or write to:

Privacy Officer
40 Holly Street, Suite 500
Toronto, ON
M4S 3C3

WEBSITE PRIVACY STATEMENT
The Employment Solution has created this privacy statement in order to demonstrate our firm commitment to privacy. It also confirms your acknowledgement and consent to the following purposes for which The Employment Solution may use and disclose the information that you voluntarily provide to us through this website.

The following describes our information gathering and dissemination practices for this website: www.tes.net.

Information Automatically Logged

We use your IP address to help diagnose problems with our server, and to administer our website, however, TES makes no attempt to link your IP address to you as a person. Your IP address is used to help identify your shopping cart (where applicable) and to gather anonymous demographic and profile information. We use this data to tailor our visitor's experience at our site without personally identifying the visitor, showing them content that we think they might be interested in, and displaying the content according to their preferences. We also use this data to learn more about site visitors and refine our marketing plans.

Cookies
Our site uses cookies to keep track of user sessions. We use cookies to deliver content specific to your interests and for other purposes such as keeping track of user navigation within the website and to save your password so you don't have to re-enter it each time you visit our site.

Registration Forms
Our site's registration form requires users to give us contact information (name, email, and postal address, etc.). Contact information from the registration form is used to get in touch with the candidate when necessary.

If you provide personal information to us via unencrypted e-mail, you should be aware of the inherent risks of interception over which we have no control.

Password Protection
Portions of our website are password protected to help safeguard member information. A password chosen by the user provides access to the site. As members of the TES online community, users have access to their own information, job orders, additional information and tools. The Employment Solution reserves the right to change passwords at any time to protect the security of our site. We require that you select a secure password for accessing our site, and keep it confidential. We require that you email us immediately at helpdesk@tes.net if you feel that your password has been compromised. If you forget your password, email us at helpdesk@tes.net and we will issue a reminder of your password via email.

Contacting the Web Site
If you have any questions about this privacy statement or the practices of this site, you can contact: privacy@tes.net. If you have questions relating to your dealings with this website more generally, you can contact: helpdesk@tes.net.

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